Journal of Advances in Management Sciences & Information Systems

The Impact of Cyberloafing on Employees’ Job Performance: A Review of Literature - Pages 16-28
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Sumera Syed, Harcharanjit Singh, Savithry K. Thangaraju, Noor Eazreen Bakri, Koh Yok Hwa and Prabakaran a/l Kusalavan


Published: 05 November 2020 

Abstract: Objectives: A controversy exists since long, among the researchers about the impact of cyberloafing on employees’ job performance. Some researchers study that cyberloafing distracts employees from their job descriptions; while others argue that cyberloafing is quite helpful in different ways to add quality to employees’ work. The aim of this paper is to review the past literature in order to understand the impact of cyberloafing in shaping up or destructing employees’ job performance. Moreover, the paper highlights the methodological analysis based on literature review. Future recommendations for the use of the internet by employees on office computers as well as other social media devices to enhance employees’ job performance are given.

Design: An organized review of the literature (1996- 2020) from information technology, business, management, and organizational behavior studies was performed. The topics studied were about internet, World Wide Web, cyberloafing, social media, employees’ job performance, employees’ engagement, employees’ productivity, and workplace environment.

Data Sources: Different research platforms such as ‘Research gate’, ‘Emerald’, ‘Jstor’, ‘Google Scholar’, ‘SCOPUS’, ‘ELSEVIER’, ‘SCIENCE DATA’, ‘Core’, ‘ScienceOpen’, ‘ERIC’, ‘Paperity’ and internet were used to read up literature.

Review Methods: Different articles written in English, related to employees’ behavior and performance as well as cyberloafing and social media, were studied.

Results: The review of literature showed that cyberloafing and social media significantly impact employees’ job performance. However, the findings were not consistent, and both the positive and negative impacts of cyberloafing and social media on employees’ performance were found.

Conclusion: The mixed findings indicate that cyberloafing can have both the positive and negative impact on employees’ job performance. In other words, a little bit cyberloafing is important for healthy communication, innovation and productivity; while the excessive unethical use of internet was found to have adverse effects on job performance. Therefore, it is recommended not to totally suppress cyberloafing but to devise cyberloafing control strategies which are equally acceptable to both the employees and employers. Hence, by the implementation of right cyberloafing control policies, positive outcomes of cyberloafing could be achieved.  

Keywords: Cyberloafing, Social media, Internet, web surfing, Goldbricking, Internet workplace leisure, Employees’ job performance, Employees’ productivity, Workplace environment, Literature review.



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